Your customers have changed. So should your customer service.

Today's customers prefer a quick and effortless customer service experience. Freshdesk Messaging helps you deliver on these expectations through conversational messaging and AI-powered bots.


One inbox for all messages

See all messages from customers in one place, wherever it comes from - in-app chat, website chat, WhatsApp, Facebook Messenger, iMessage and more. Support customers across messaging apps and devices


Self-service Everywhere

Build once and deploy chatbots on all messaging apps and devices. Answer questions, guide customers to resolution, and gracefully escalate to an agent - all done automatically.


Do more with less

Reduce your cost of providing customer service. Move from costly and slow channels to cost-effective modern messaging to scale efficiently

Move beyond traditional live-chat to modern business messaging


Provide instant
solutions with chatbots

Create a global contact center for your business that’s affordable and scalable. Handle any call scenario with advanced inbound routing. Bring your own carrier (BYOC) or purchase numbers from 90+ countries.

Simplify how customers connect
with you using Messaging Channels

Support customers where they are – on modern conversational experiences like WhatsApp, Apple Business Chat, Facebook, LINE, on your website, and inside your mobile app. Simplify agent responses with a single inbox.


Be proactive and earn customer
trust with Proactive Campaign

Anticipate when customers may need assistance and send messages to let them know that you’re available and eager to offer support.

Accelerate customer experience
innovation with Freshworks Neo

Respond faster to market changes and empower teams to know customers better with the combined power of Freshdesk and the Freshworks NEO platform. Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered
integrations across 1,000+ Marketplace apps.