Job Description:
- Relevant experience as a Salesforce BA or Project Consultant role is mandatory
- Hands on experience configuring Salesforce or similar CRM Product, including workflows, validation rules, and security controls
- Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
- Strong presentation, communication (written and verbal) skills, and interpersonal skills
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Demonstrate flexibility and willingness to do what it takes to get the job done
- Drive and desire to learn and grow both technical and functional skill sets
- Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
- Maintain and customize Sales Cloud and Service Cloud applications.
- Build custom reports, dashboards, and workflows.
- Manage operational requests and reporting including customer analysis and individual views and troubleshoot issues.
- Maintain database for integrity and accuracy including cleansing and duplicate record management.
- Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users.
Roles & Responsibilities:
- Work with clients and end users to gather, understand, and define business requirements
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
- Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Collaborate with developers to test and verify that solutions will meet the business requirements
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training.